FAQs

River Dawn embraces sustainability in every stitch. We source natural and reclaimed yarns, reducing our environmental impact. Our commitment extends to our biodegradable packaging, reducing waste. We also design for durability, ensuring our creations last beyond a single season unlike many products offered by popular fast fashion companies. Plus, we offer repairs, extending the lifetime of your beloved pieces. Sustainability is woven into the core of our River Dawn, making us your conscious choice for timeless fashion.

Fast fashion and slow fashion represent two contrasting approaches in the fashion industry. Fast fashion refers to the mass production of inexpensive clothing, often replicating current trends. It prioritizes quick turnover and affordability at the expense of quality and sustainability. In contrast, slow fashion embraces a more mindful and environmentally-friendly approach. River Dawn aligns with the principles of slow fashion by creating thoughtfully designed pieces that are made to last beyond the fleeting trends. We use sustainable materials, offer repairs, and promote conscious consumption, allowing you to embrace timeless style while reducing your environmental impact.

In order to initiate custom orders effectively, a 50% deposit of the quoted price is required. This deposit ensures commitment and allows us to allocate the necessary resources and time to create your unique and personalized item. Additionally, it helps us cover upfront costs associated with materials and design development. To kickstart the process, we kindly request that you provide detailed information regarding the design you desire, including any specific elements, color schemes, or patterns you would like incorporated. Furthermore, precise measurements are crucial to ensuring the perfect fit and overall satisfaction with the final product. Please provide accurate measurements, following our provided guidelines, to facilitate the creation of a truly customized item tailored to your preferences. We appreciate your understanding and cooperation in these matters and look forward to crafting a one-of-a-kind piece that exceeds your expectations.

To care for and maintain your handmade crocheted items, follow these guidelines:

1. Frequency of Washing: Most crocheted items do not need to be washed after every wear. It's best to wash them when they become visibly dirty to maintain their quality.

2. Hand Washing Method: When washing crocheted items, it is recommended to wash them by hand in cold water. Use a small amount of mild detergent and avoid using any fabric softener or any other additives. Gently squeeze the item to saturate it with the soapy water and remove dirt.

   Note: If you must use a washing machine it is advisable to place the crocheted item in a mesh bag and wash it on the delicate cycle. However, hand washing is the preferred method to ensure the longevity of your handmade crochet pieces.

3. Proper Rinsing: Rinse the item until there is no more soap remaining. Ensure thorough rinsing to remove all detergent.

4. Removing Excess Water: Carefully squeeze out the excess water from the item, taking care not to wring or twist it, as this can distort the fabric.

5. Drying Process: Place the item between towels and gently press to remove as much remaining water as possible. Then, lay it flat on a dry towel and shape it back to its original form, being cautious not to stretch the fabric. Allow the item to air dry, flipping it occasionally to promote air circulation to all areas.

6. Storage: Avoid storing crocheted items on hangers, as this can cause stretching and distortion. Instead, fold them neatly and store them in a clean, dry place. To keep your items smelling fresh and deter bugs, you can place a lavender sachet in your storage area.

By following these care instructions, you can keep your handmade items looking their best and prolong their lifespan.

Thank you for shopping with us! Please review our policies carefully before making a purchase.

All Sale are Final: We do not accept returns, refunds, or exchanges. Due to the nature of our handmade items, each piece is unique and may have slight imperfections, which add to its charm and character.

Quality Assurance: Rest assured that we carefully inspect and check each item for damages prior to shipping. We take great pride in ensuring that you receive a high-quality product that meets our standards.

Size Selection: It is essential to select the correct size before placing an order. Please refer to the size guide and product descriptions to make an informed decision. If you have any questions about sizing, feel free to reach out to us for assistance.

Proof of Shipment and Tracking: We provide proof of shipment and a tracking number for each order. Once your package is in the hands of USPS, we cannot be held responsible for any lost, stolen, or damaged mail. If you have any concerns regarding the delivery of your order, please contact USPS directly.

Shipping Method: All packages are shipped via USPS (United States Postal Service). We strive to ensure that your order is processed and shipped in a timely manner. Custom orders usually ship within 6-8 weeks. However, please note that delivery times may vary depending on your location and any unforeseen circumstances.

Repair Policy: We understand that accidents happen, and we're here to assist you with repairing your cherished crochet piece. To initiate a repair request, please follow the steps below:

1. Contact Us: Use the contact form on our website or send an email to sunny@shopriverdawn.com with the subject line "Repair Request."

2. Provide Details: In your message, include your name, order number (if applicable), a brief description of the repair needed, and any relevant photographs. This will help us asses the repair requirements accurately.

3. Await Confirmation: Once we receive your repair request, we'll review the details and get back to you with a confirmation email within 72 hours.

4. Shipping Instructions: Upon approval of the repair request, we will provide you with shipping instructions, including the address to send your item. Please note that the customer is responsible for all shipping fees involved in sending the item to us for the repair.

5. Pack Your Item Securely: Take care to pack your item securely, using appropriate packing materials to prevent any damage during transit. We recommend using at least 2 layers of strong waterproof packaging.

6. Ship Your Item: Send Your Package via a reliable shipping service, and consider using a trackable method to ensure its safe delivery. Retain the shipping receipt and tracking number for reference.

7. Repair Assessment: Once we receive your item, Sunny will personally assess the repair needed and determine the feasibility of the repair. We strive to provide complimentary repairs when possible; however, please note that the availability of the original yarn cannot be guaranteed. In some cases, alternative yarns may be used, and depending on the nature of the repair, there may be slight variations that could be noticeable. We will communicate these details to you during the repair assessment process to ensure transparency and your satisfaction with the final result.

8. Repair Completion: Upon your approval of the repair, we will be diligently working to restore your crochet piece. Our goal is to complete the repair within 2-4 weeks, depending on the complexity of the repair and our current workload.

9. Once the repair is complete, we will contact you with the final repair photos and the cost of any applicable return shipping fees. Upon receipt of payment, we will carefully package and ship your repaired item back to you.

Please note: We reserve the right to decline repair requests for items that are beyond reasonable repair. The customer is responsible for all shipping fees involved in both sending the item for repair and receiving the repaired item. Any additional repair-related questions or concerns can be addressed by contacting us via the same contact form or the email provided above.

If you have any further questions or require assistance, please don't hesitate to reach out to us. We are here to help!

Please note that by completing a purchase, you acknowledge and agree to abide by the terms and conditions stated in our policies.

Thanks for your support!